Two ways to get help
Feedback, right in the app
Signed in? Open Pheidi and tap Feedback in the menu. Flag a bug or send a feature request in a couple of taps — it captures where you were, so I get the context without a back-and-forth.
It lands in the same place my email does, and I follow up personally.
Open PheidiEmail me directly
Prefer email, or not signed in yet? Write to support@pheidi.training. It reaches me, John — the founder and the person who builds Pheidi.
I aim to reply within a day or two. Real answer, from a real person who runs too.
Email support@pheidi.trainingYour privacy, and a straight answer on AI
We never use your data to train AI. Your training data, your Strava activities, and any health data you connect are used only to build and adjust your plan — never to train, fine-tune, or improve any AI or machine-learning model, and never sold or handed to anyone else for that purpose.
Your plan itself is generated by transparent, rule-based logic grounded in published sports-science research — not by an AI model guessing at your training. Where Pheidi offers an optional AI assistant, it works on your plan at your request, and your data stays out of model training. The full details are in our Privacy Policy.
Answer your question yourself
A lot of "how does this work?" questions already have a detailed write-up. These How It Works pages explain every part of Pheidi — plan generation, how the plan adapts to your life, pacing, exports, Strava sync, and more.